All systems are operational

About This Site

On this page you can read about NovoServe network (AS24857 & AS21159) upgrades, incidents and updates.

Twitter: AS24875 | NovoServe.com | Twitter: NovoServe

Past Incidents

1st September 2021

Maintenance - Edge router upgrades

When

The maintenance will start on September 1, 2021 11:00 CEST.

Where

The maintenance will take place in Nikhef and our access datacenters.

Impact

No service impact is to be expected during the maintenance.

ref: tS4P6pLZ

12th August 2021

Upgrade - Frys-IX

Today we have joined the Frys-IX internet.

For up to date information about our internet exchanges, please refer to our peeringDB entry:

https://twitter.com/AS24875/status/1425718610224422913

7th July 2021

Incident - DDoS on legacy network infrastructure

What

A DDoS attack targeted a customer routed on legacy infrastructure. This infrastructure was not set up to accept our DDoS filtering policies and did not have sufficient capacity to handle the attack. This caused service impact for customers connected to our access routers in Doetinchem.

When

  • Start of incident: 2021-07-07 17:48:40 (CEST)
  • End of incident: 2021-07-07 18:51:00 (CEST)

Impact

  • Customers only present in OUM and DEL were completely unaffected by this incident.
  • During the incident, severe packet loss could be observed for the customers connected to the routers in Doetinchem.
  • For customers connected to the affected infrastructure, the network wasn't completely unreachable for the entire length of the incident. This means reports for 'flapping', but not completely down connections could also be related to this incident.

Improvements

  • We are now actively migrating customers away from the legacy infrastructure towards our new datacenters. This applies for all customers who do not require L1 or L2 connectivity in Doetinchem.
  • The capacity to the network backbone of the infrastructure in Doetinchem has been doubled, to better cope with large volumetric attacks.

In case you have any questions or comments regarding this incident, please get in touch with us at support@novoserve.com !

18th June 2021

Upgrade - Lumen media upgrade

Today our connectivity to Lumen (AS3356) was upgraded to 400Gbps.

https://twitter.com/AS24875/status/1405860787047092230

17th June 2021

Upgrade - LS-IX media upgrade

Today our connectivity to LS-IX was upgraded to 100Gbps.

https://twitter.com/AS24875/status/1405508075138785287

29th May 2021

Upgrade - NTT media upgrade

Today our connectivity to NTT (AS2914) was upgraded to 500Gbps.

https://twitter.com/AS24875/status/1398761997831966732

27th May 2021

Upgrade - NTT media upgrade

Today our connectivity to NTT (AS2914) was upgraded to 300Gbps.

https://twitter.com/AS24875/status/1397895945560506372

19th May 2021

Upgrade - Cogent media upgrade

Today our connectivity to Cogent (AS174) was upgraded to 600Gbps.

https://twitter.com/AS24875/status/1395053047018098691

12th May 2021

Incident - PE router crash

When

On 12/05/2021 16:03:34 (CEST) our PE router in AMS experienced a software crash.

Impact

  • Customers in our DCv3 locations (DEL (recently upgraded) and OUM) location have remained online as traffic was immediately diverted away from the issue.
  • Customers in legacy locations (DCD and DCT) may (depending on configuration) have experienced a service interruption of 5 minutes with reduced connectivity for up to 25 minutes.

Improvements

In order to prevent this from recurring, extra care will be taken while applying new configuration. New configuration will be tested extensively and checked before being applied to production.

11th May 2021

Upgrade - Scaleway media upgrade

Today our connectivity to Scaleway (AS12876) was upgraded to 200Gbps.

https://twitter.com/AS24875/status/1392165315396653062

27th April 2021

Upgrade - Core Routing Equipment

Today our core routing equipment was upgraded at our DEL location (near Rotterdam).

The new equipment will allow to increase the reliability and scale of the data center. Network latency has also been improved, all routes will now always get the shortest path possible through our network, cutting latency by 0.3ms (or about 35%) inside our network for (previously) not optimized routes.

21st April 2021

Upgrade - Telia media upgrade

Today our connectivity to Telia (AS1299) was upgraded to 800Gbps.

https://twitter.com/AS24875/status/1384960046472249348

Upgrade - Cogent media upgrade

Today our connectivity to Cogent (AS174) was upgraded to 500Gbps.

16th April 2021

Upgrade - GTT media upgrade

Today our connectivity to GTT (AS3257) was upgraded to 300Gbps.

https://twitter.com/AS24875/status/1383049342643228674

14th April 2021

Incident - Backbone link failure

Our long-haul connection between NL and DE had unexpectedly gone down. We immediately contacted our fiber supplier to resolve the issue. The incident caused no service impact as all traffic was carried over the backup link.

Update 1 - 16:16

The issue has been resolved, the network returns to normal operation.

7th April 2021

Upgrade - Telia media upgrade

Our media capacity to Telia (AS1299) has been upgraded to 700Gbps

Upgrade - AMS-IX media upgrade

Today our connectivity to AMS-IX was upgraded to 600Gbps.

https://twitter.com/AS24875/status/1379804067321511937

3rd April 2021

Incident - VirtuasAS2 announcement issues

An issue occurred withing the announcement module of VirtualAS2 causing 4 prefixes to drop from the routing table. This has caused unavailability for the dropped prefixes. We have been in touch with affected customers.

Incident start: 03-04-2021 14:00:01 CEST Incident end: 03-04-2021 14:35:35 CEST

We have taken actions so pre-alarms will be sent to standby engineers.

This incident has caused us to move research and development for VirtualAS3 back onto the list of things to continue working on. Once VirtualAS3 is ready for production, all customers will be moved over from VirtualAS2 to VirtualAS3.

25th March 2021

Incident - DNS replication issue

During server maintenance on our underlying virtualization platform an issue occurred causing ns1.novoserve.com to become out of sync. This caused some delay for updates to propagate to ns1.novoserve.com. No issues occurred for existing records. The issue has been resolved and we are currently monitoring the situation to prevent the issue from recurring.

Should you experience any issues with your DNS services, please contact us at support@novoserve.com