All systems are operational

About This Site

On this page you can read about NovoServe network (AS24857 & AS21159) upgrades, incidents and updates.

Twitter: AS24875 | NovoServe.com | Twitter: NovoServe

Past Incidents

14th June 2019

Small hiccup in network

Due a DDoS attack our engineers applied some countermeasures which also caused impact on legitimate traffic. This configuration issue has been resolved immediately.

Problem reported and identified: 11:15

Problem resolved: 11:21

9th May 2019

Customer Cluster issues

There was a hiccup on our Virtualization platform. This has caused a few virtual machines to shut down, the machines have been started again and everything should be operational again.

If you are still experiencing issues, please send an e-mail to support@novoserve.com and we will pick it up as soon as possible!

12th March 2019

Small hiccup in network

Our network encountered a small hiccup of 3 minutes, caused by a routing loop between our border routers. This has been identified immediately and our engineers were able to mitigate it for further impact.

7th March 2019

BGP routing issues

07-03-2019 16:43 The routing issue was caused by problems in our network in Frankfurt (DCF). We have updated the configuration such that this issue can never recur.

07-03-2019 16:27 We have found the root cause of the issue and made changes to resolve the issue.

07-03-2019 16:25 The fix that we applied did not solve the issue, status returned back to: Investigating. The scope of the issue has changed to the entire network.

We are unable to provide any ETA. We will actively update this page with information, phone support capacity may be reduced.

07-03-2019 15:11 The problem has been identified and we are now working on a fix.

07-03-2019 14:55 We are investigating network issues in our datacenter in Doetinchem. Updates will follow in this post.

4th March 2019

Network routing issues

Update 04-03-2019 22:16 All issues have been resolved, performance is back as it should be.

Update 04/03/2019 21:44 The fix has been applied, connectivity has been restored in our datacenter in Doetinchem (DCD), performance may be affected.

Update 04/03/2019 21:39 The issue has been identified and located, we are now working on a fix for this problem.

04/03/2019 21:37 A routing issue caused an outage in our datacenter in Doetinchem (DCD). Updates will follow in this post.