Past Incidents

Our network encountered a small hiccup of 3 minutes, caused by a routing loop between our border routers. This has been identified immediately and our engineers were able to mitigate it for further impact.

07-03-2019 16:43 The routing issue was caused by problems in our network in Frankfurt (DCF). We have updated the configuration such that this issue can never recur.

07-03-2019 16:27 We have found the root cause of the issue and made changes to resolve the issue.

07-03-2019 16:25 The fix that we applied did not solve the issue, status returned back to: Investigating. The scope of the issue has changed to the entire network.

We are unable to provide any ETA. We will actively update this page with information, phone support capacity may be reduced.

07-03-2019 15:11 The problem has been identified and we are now working on a fix.

07-03-2019 14:55 We are investigating network issues in our datacenter in Doetinchem. Updates will follow in this post.

Update 04-03-2019 22:16 All issues have been resolved, performance is back as it should be.

Update 04/03/2019 21:44 The fix has been applied, connectivity has been restored in our datacenter in Doetinchem (DCD), performance may be affected.

Update 04/03/2019 21:39 The issue has been identified and located, we are now working on a fix for this problem.

04/03/2019 21:37 A routing issue caused an outage in our datacenter in Doetinchem (DCD). Updates will follow in this post.

Update 14:47: Our network is under attack by a DDoS attack (+/- 100 Gbit), which we have successfully mitigated. We are monitoring our network closely.

Update 14:22: We have investigated and identified a DDoS attack targeted on our network, currently we are trying to mitigate it.

Network performance issues have been reported in our data center DCT Enschede, we are investigating it now and we will update this post with new information.

Update 04-12-2018 18:05 GMT+1

The routing issues have been identified and resolved. All services are back up and running. We are monitoring the situation.

04-12-2018 17:40 GMT+1

Preparations for future network expansion caused an issue with our internal dynamic routing. This has lead to temporary unavailability of some services.

To increase the current quality of our network we are required to upgrade our router in PDC2 which will impact customers in DCT Enschede and in DCD Doetinchem.

There will be a network hickup for customers with services in our data center in Enschede DCT, there will be degraded performance for customers in our data center in Doetinchem DCD.

No action is required from your side.

Update 21-11-2018 16:28 GMT+1

The border router in Amsterdam caused instabilities and was partially available, because of this our redundant design in Enschede did not reroute traffic correctly. We have successfully implemented a solution and we are still closely monitoring the situation. This border router will be replaced as soon as possible.

If you are still encountering routing related issues, please contact our NOC team at support@novoserve.com.

Update 21-11-2018 15:52 GMT+1

Our previous attempts to fix the routing issue in Doetinchem has failed, we are still investigating. Issues are reported in our border router in Amsterdam.