Past Incidents

Update 14:47: Our network is under attack by a DDoS attack (+/- 100 Gbit), which we have successfully mitigated. We are monitoring our network closely.

Update 14:22: We have investigated and identified a DDoS attack targeted on our network, currently we are trying to mitigate it.

Network performance issues have been reported in our data center DCT Enschede, we are investigating it now and we will update this post with new information.

Update 04-12-2018 18:05 GMT+1

The routing issues have been identified and resolved. All services are back up and running. We are monitoring the situation.

04-12-2018 17:40 GMT+1

Preparations for future network expansion caused an issue with our internal dynamic routing. This has lead to temporary unavailability of some services.

To increase the current quality of our network we are required to upgrade our router in PDC2 which will impact customers in DCT Enschede and in DCD Doetinchem.

There will be a network hickup for customers with services in our data center in Enschede DCT, there will be degraded performance for customers in our data center in Doetinchem DCD.

No action is required from your side.

Update 21-11-2018 16:28 GMT+1

The border router in Amsterdam caused instabilities and was partially available, because of this our redundant design in Enschede did not reroute traffic correctly. We have successfully implemented a solution and we are still closely monitoring the situation. This border router will be replaced as soon as possible.

If you are still encountering routing related issues, please contact our NOC team at support@novoserve.com.

Update 21-11-2018 15:52 GMT+1

Our previous attempts to fix the routing issue in Doetinchem has failed, we are still investigating. Issues are reported in our border router in Amsterdam.