An issue occurred withing the announcement module of VirtualAS2 causing 4 prefixes to drop from the routing table. This has caused unavailability for the dropped prefixes. We have been in touch with affected customers.
Incident start: 03-04-2021 14:00:01 CEST Incident end: 03-04-2021 14:35:35 CEST
We have taken actions so pre-alarms will be sent to standby engineers.
This incident has caused us to move research and development for VirtualAS3 back onto the list of things to continue working on. Once VirtualAS3 is ready for production, all customers will be moved over from VirtualAS2 to VirtualAS3.