On the 14th of April 2020, around 21:45 CEST, one of our edge switches has unexpectedly rebooted. It may have resulted in unavailability to (part of) our network and services. At the time of publishing this incident notification, the device returned to its normal state of operations.
We are currently in contact with the supplier of the affected device.
Together we have initiated an investigation.
If you have any questions regarding this update, or if you are experiencing issues, our engineers are available at support@novoserve.com.
While we are continuing our investigation, based on the information currently available; we ran into a very rare event where a bit in the memory of the switch has flipped and the switch has had to reboot to prevent further damage.
If we can not find a clear explanation as to why this has happened, we will keep monitoring the situation very closely for the forseeable future and return to normal operation.\
After going through the logs from before and after the unexpected reboot of the switch, the conclusion has been drawn that there is no issue with the hardware or software of this switch.
We will keep monitoring the situation very closely. In case the issue recurs, we will have engineers ready to immidiately take action to further reduce the impact.