28th December 2019

Network wide - Network edge + access network maintenance, scheduled 1 month ago

Description of maintenance

In order get our network ready for 2020 we are planning to make some changes to our network edge. The changes will allow us to increase capacity and roll out new features across our backbone. The access networks inside our data centers will be migrated to a new design which will allow us to deliver higher quality internet bandwidth to all our customers.

Impact

During the maintenance traffic will be cleared off the locations involved before anything will be done. There may be some packet loss to select destinations. All services and the network will remain operational.

  • Regular updates will posted on here should the maintenance not go according to plan.

Date and Time

The maintenance will start on 28 December 2019 on 00:00 (CET) and will end 28 December 2019 06:30 (CET).

Post maintenance information

  • If you are still experiencing issues after the maintenance has been completed, please get in touch so we can resolve the issues!
  • You can do this by sending an e-mail to support@novoserve.com

Updates

  • 28/12/2019 01:32 CET - The changes have been completed, the network is currently going back to operating normally while being monitored closely by our NOC team.
  • 28/12/2019 01:49 CET - The maintenance has been completed, everything is currently restoring to fully redundant operation.