20th November 2019

Network wide - Emergency edge network maintenance, scheduled 2 weeks ago

Description of maintenance

As of recent we have run into some software bugs on our network edge, we have been working close with the vendor of the hardware in order to diagnose and patch these. In order to install the new software we are scheduling maintenance.

During the maintenance configuration will be updated in order to increase network performance, resolve the current issues and add new features. The new features which will be rolled out after the update has been installed include but are not limited to:

  • New mechanisms to decrease the impact should a network backbone link go down;
  • DDoS filtering instead of null-routing;
  • More advanced route filtering in order to minimize impact during major route leaks etc.;

Impact

As the maintenance is on the network edge, there might be impact for customers. Network performance will be degraded during the maintenance. Redundancy measures will be leveraged in order to keep the impact at a bare minimum.

  • Regular updates will posted on here should the maintenance not go according to plan.

Date and Time

The Maintenance will start on 23/11/2019 on 00:00 (CET) and will end 23/11/2019 05:30 (CET).

Post maintenance information

  • If you are still experiencing issues after the maintenance has been completed, please get in touch so we can resolve the issues!
  • You can do this by sending an e-mail to support@novoserve.com

Updates

  • 23/11/2019 01:26 CET - Part of the configuration stopped functioning as expected after the first changes had been made, this may cause there to be more customer impact than initially expected.
  • 23/11/2019 03:09 CET - The configuration was updated to resolve issues first observed at 01:26, this caused partial loss of connectivity for some customers.
  • 23/11/2019 04:26 CET - The maintenance has completed