All systems are operational
Scheduled Maintenance
Network wide - Network edge + access network maintenance

Description of maintenance

In order get our network ready for 2020 we are planning to make some changes to our network edge. The changes will allow us to increase capacity and roll out new features across our backbone. The access networks inside our data centers will be migrated to a new design which will allow us to deliver higher quality internet bandwidth to all our customers.

Impact

During the maintenance traffic will be cleared off the locations involved before anything will be done. There may be some packet loss to select destinations. All services and the network will remain operational.

  • Regular updates will posted on here should the maintenance not go according to plan.

Date and Time

The maintenance will start on 28 December 2019 on 00:00 (CET) and will end 28 December 2019 06:30 (CET).

Post maintenance information

  • If you are still experiencing issues after the maintenance has been completed, please get in touch so we can resolve the issues!
  • You can do this by sending an e-mail to support@novoserve.com

Past Incidents

26th November 2019

No incidents reported

25th November 2019

No incidents reported

24th November 2019

No incidents reported

23rd November 2019

Network wide - Emergency edge network maintenance, scheduled 2 weeks ago

Description of maintenance

As of recent we have run into some software bugs on our network edge, we have been working close with the vendor of the hardware in order to diagnose and patch these. In order to install the new software we are scheduling maintenance.

During the maintenance configuration will be updated in order to increase network performance, resolve the current issues and add new features. The new features which will be rolled out after the update has been installed include but are not limited to:

  • New mechanisms to decrease the impact should a network backbone link go down;
  • DDoS filtering instead of null-routing;
  • More advanced route filtering in order to minimize impact during major route leaks etc.;

Impact

As the maintenance is on the network edge, there might be impact for customers. Network performance will be degraded during the maintenance. Redundancy measures will be leveraged in order to keep the impact at a bare minimum.

  • Regular updates will posted on here should the maintenance not go according to plan.

Date and Time

The Maintenance will start on 23/11/2019 on 00:00 (CET) and will end 23/11/2019 05:30 (CET).

Post maintenance information

  • If you are still experiencing issues after the maintenance has been completed, please get in touch so we can resolve the issues!
  • You can do this by sending an e-mail to support@novoserve.com

Updates

  • 23/11/2019 01:26 CET - Part of the configuration stopped functioning as expected after the first changes had been made, this may cause there to be more customer impact than initially expected.
  • 23/11/2019 03:09 CET - The configuration was updated to resolve issues first observed at 01:26, this caused partial loss of connectivity for some customers.
  • 23/11/2019 04:26 CET - The maintenance has completed

22nd November 2019

No incidents reported

21st November 2019

No incidents reported

20th November 2019

No incidents reported